Business IntelligenceIn a nutshell, Business Intelligence (BI) is the use of an organisation's disparate data to provide meaningful information and analysis to senior management, tenants and bodies such as the Tenants Services Authority (TSA) and the Audit Commission leading to more effective decision making.

HousingMetrics BI solutions provide Housing Associations with consistent, reliable information to answer three critical business questions: How are we doing? Why? and What should we be doing? With insights drawn from answering these questions stakeholders can make better, faster decisions to drive greater efficiencies, reduce costs and quickly identify areas to improve performance.

Using investments you have already made, HousingMetrics BI solutions improve performance by driving better decision making through familiar interfaces users work in everyday.

HousingMetrics BI can be easily integrated with your existing IT platform and housing management systems, enabling you to create reports across the organisation, reports such as customer care, incidents of Anti Social Behaviour and vacant stock - all of which can be easily accessed by anyone within the organisation, empowering users to see current and historical data with the push of a button to provide true business intelligence.

Why HousingMetrics Business Intelligence?

Running any business effectively requires good decision-making, which is based on good management information. Housing Associations in particular need to understand and monitor the key 'drivers' of the business, such a Rent Arrears and Maintenance.

The application of KPIs (key performance indicators) against these specific drivers for each level in the organisation, from group chair to individual housing officers, gives them instant visibility of the where they are against targets and deadlines. HousingMetrics turns of all this complex information into simple pictorial presentation or “dashboard”, which is easy to understand and work with.

This dashboard principle is exactly how HousingMetrics present key data to users – so that the chief executive will be able to see trends in group-wide factors such as repair costs. Meanwhile a housing officer will have an exception report that a tenant, who is never normally late with their rent is now three days overdue - and can quickly make a phone call and help them to sort out the problem.

Benefits:

• Consolidation of mission-critical data from any source
• Better availability of KPIs online and in real time
• "One-button" reporting
• Data can be broken down by neighbourhood or borough
• Provides alerts and updates to senior management

• If you require further information, please call us free on 0800 652 4050